Compliance regulations impose clear rules on which parts of your customer communication must be recorded, documented, and archived, and which ones are to be exempted. Not being compliant to these regulations can entail heavy fines up to the point of losing your license. At the same time the approach to customer communication has changed – an increasing number of conversations and meetings take place online.
Thus, nowadays it is most important for financial institutions to assure compliant documentation of their modern communication platforms across all media including voice, chat, and video both on-premises and in the cloud. To prevent a costly compliance gap, leverage an intelligent recording, archiving and analytics solution now.
Financial Institutions
Use Cases
Meet compliance regulations and avoid business risks
Do you want to ensure a secure and compliant documentation process for Dodd-Frank, PCI-DSS, MIFID II and other regulations? Here’s how it works! Reliably capture all communications across all media, and leverage leading AI and analytics tools to bring full transparency and automation to your compliance processes.
Compliance Phrase Spotting
to spot mandatory compliance statements and alert omissions
Categorization
to auto-categorize according to compliance relevance, and set retention periods accordingly
Transcription
to document all compliance calls by speech-to-text
Risk Alerting
to automatically filter the entire communication and alert risks in real-time
Fraud Detection
to avoid legal penalties through 100% automated analysis of conversations
Compliance Recording
to capture all media and immediately alert any deviation
Financial Institutions
Typical Requirements
Turning data into business value
As you record and document your communications to comply with financial regulations, enormous amounts of data are amassed. This data is an extremely valuable resource because it enables comprehensive insights into your customers’ needs, your team’s communication, and potential business risks. Insights that can only be unearthed through automated and AI-based analytics processes.
- Omni-Channel-Recording
- Highest security standards
- Geo-redundant recording and storage
- Flexible recoding rules
- Powerful search and easy replay
Financial Institutions
Regulations in the Financial Markets
Protect your business by meeting documentation compliance requirements for regulations such as Dodd-Frank, FDCPA, PCI-DSS or MIFID II
Designed for today’s modern communications environments, our recording and analytics solutions make it easy to meet key compliance standards. With our compliance solutions you are able to protect your enterprise from business risks and won’t have to worry about compliance incidents any longer.
Compliance recording and analytics for leading cloud communication platforms
Recording Insights is a Microsoft Azure based cloud service to record and analyze cloud communication platforms such as Microsoft Teams, RingCentral and Zoom. It captures all media and uses Microsoft Cognitive Services to automate compliance analytics and alerting of all recorded data.
On-premise solution for recording, analysis and evaluation
The Neo Suite is an on-premise solution which helps financial institutions ensure compliance for Dodd-Frank, PCI-DSS, MIFID II and other regulations by capturing, documenting and archiving all your internal and external communication and related information across all channels.
